TypeGenie Blog

Tips, trick and ideas for customer service professionals

How TheSocialMedwork Improved the AHT and Quality of their Patient Support Using TypeGenie

We Explore How TheSocialMedWork Integrated TypeGenie Into Their Customer Service Workflow

How will GPT-3 change the face of business?

A closer look at GPT-3 and the affect it may have on the future of business.

How AI-Powered Autocomplete Can Help You Work Faster - A look at GitHub’s Copilot

Github's Copilot offers a similar service to TypeGenie but focused on Developers rather than Customer Service Agents so we decided to take a closer look at it.

What do users say about TypeGenie?

Do you want to know if agents find TypeGenie saves them time? Whether they find it distracting? If you are curious about what our users say about TypeGenie and how it helps them, read on.

Now you can get TypeGenie for Zendesk Chat

Today’s a big day. You can now get TypeGenie for Zendesk Chat and help your agents solve live chats faster, in a language that is always consistent with your brand. Click to read more and see it in action.

How Sendcloud is boosting agent productivity by 5-15% with TypeGenie

“We see a very clear relationship in the usage of TypeGenie and our agents’ productivity, with each being 5-15% more productive” - Bram Greijmans, Business Operations Specialist

How Freshly used TypeGenie to lower their AHT by 14%

"TypeGenie effortlessly integrates with our current CRM platform, enabling agents to access standardized, time-tested conversational snippets with the tap of a button, enabling faster communication and more consistency in tone and content." -Colin Crowley, VP of Customer experience

Zendesk Apps That Every Customer Service Agent Should Have

Working in customer service is great and for the business, it’s an incredibly important role because it helps to understand the needs and wants of their users. However, working in customer service is also challenging. Providing great service depends in part on the agent’s attitude and mental surplus which can be difficult to maintain during...

How to get the most out of Zendesk macros

Much of customer service is repetitive – representatives answer questions about a limited set of topics. As a consequence, support teams are commonly using response templates to increase productivity. If you want to build a high performing customer support team, it is essential that you master the best practices of effective template use. If used...

Sentence completions for customer service: SmartCompose for Gmail vs. TypeGenie for Zendesk

Globally, we send daily 161 billion non-spam emails. While spam has been an issue for which engineers have developed solutions already for decades, writing these emails also represents a massive burden...

TypeTech 3.0

Imagine a world where your typing experience is augmented and assisted so to ensure you never face writer’s block, have to “fish” for words, or have difficulties putting ideas to text. Furthermore, smart writing tools which could stop you from sending careless and ill-advised emails and messages. How about having relevant information pop up as you write?

Masters of Support: 14 years as a technical support manager

This interview is part of “Masters of Support”, an interview-series by TypeGenie where we speak with experts in customer service. Rick Hill is a technical support manager at an edtech company, with 14 years of experience in the field. His team of around 40 is based in North Carolina, and they are using Zendesk for...

Bottlenecks in email support agents’ workflow

Are customer service agents in your team allocating their time wisely? Making sure that a support team has the right skills, tools and processes to be successful is becoming ever more tricky. On the flipside, if you understand and master the best practices and solutions available today, you could unlock incredible gains that will benefit...