Sentence completions for customer service: SmartCompose for Gmail vs. TypeGenie for Zendesk

Globally, we send daily 161 billion non-spam emails. While spam has been an issue for which engineers have developed solutions already for decades, writing these emails also represents a massive burden. With an average email length of 240 words per message and average 40 words per minute, typing the average email takes approximately 6 minutes.… Read more →