Masters of Support: 14 years as a technical support manager

This interview is part of “Masters of Support”, an interview-series by TypeGenie where we speak with experts in customer service. Rick Hill is a technical support manager at an edtech company, with 14 years of experience in the field. His team of around 40 is based in North Carolina, and they are using Zendesk for… Read more →

Sentence completions for customer service: SmartCompose for Gmail vs. TypeGenie for Zendesk

Globally, we send daily 161 billion non-spam emails. While spam has been an issue for which engineers have developed solutions already for decades, writing these emails also represents a massive burden. With an average email length of 240 words per message and average 40 words per minute, typing the average email takes approximately 6 minutes.… Read more →